Return policy

OLIVIA will exchange or refund any item purchased through Online Store, with the exception of SALE items.
If you decide to return or exchange the product, it should be returned within 14 days of purchase with the original receipt - Items received outside of this period will not be accepted. 

OLIVIA (Online return)

35 Boston Road,
Grafton, Auckland 1023
​New Zealand

Please note:

No return on SALE items unless faulty.
​Return shipping costs are to be covered by the customer.
​We do not take responsibility of any items lost in the process of returning to us.
​​Garments must be in the original condition as purchased with all labels/tickets attached and garments have never been worn.
Earrings are non-refundable or exchangeable for hygienic reasons unless faulty.
​Purchases made in OLIVIA stores cannot be returned to the online store.
​OLIVIA is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.

Faulty Items:

If your item is faulty, please contact us as soon as you discover the fault. 
​Once we receive the item we will repair, ​exchange or refund the item, at our discretion, within 5 days of receipt. 
​​​Please advise us your preference. 

​​​​If the item is faulty we will refund you the costs of returning the item and cover all shipping costs for the replacement or repaired item. ​​​If you have any enquiries please contact